Privacy policy

Basic guidelines

Totsukawa-kanko-Hotel sets and abides by basic guidelines on the protection of customers’ personal information as described bellows.

The definition of personal information in ”Treatment of Personal Information” and “Privacy Policy” includes information to identify a customer such as name, address, telephone number, e-mail address and customer-specific information.

Usage of personal information

Totsukawa-kanko-Hoteluses uses customers’ personal information for the following purposes:
-To provide after sales services and to maintain our services and products
-To distribute brochures or materials on our services, products
-To improve our services and products and to develop new services and products
-To receive application in recruiting campaign
-To respond to customers’ requirement and opinions

Disclosure of personal information to third parties

Totsukawa-kanko-Hotel does not disclose personal information provided by customers to third parties except the following circumstances:
-Customers agree on the disclosure of the information.
-In case the third party, whom Totsukawa-kanko-Hotel consigns to manage customers’ personal information and concludes confidentiality agreement for the customers’ personal information, uses the customers’ personal information within the above purposes .
-In case Totsukawa-kanko-Hotel processes the customers’ personal information to statistical information that does not identify any customers.
-In case Totsukawa-kanko-Hotel has formal inquiry on a legal basis by police authorities, courts or other official institution.

Secure management of customers’ personal information

Totsukawa-kanko-Hotel implements appropriate measures to prevent personal information from being leaked, lost or damaged.

Totsukawa-kanko-Hotel supervises its employees appropriately in order to ensure the secure management of personal information and provides them with the necessary education and training.

Inquiry on personal information, order for correction or deletion

Please notify Totsukawa-kanko-Hotel of them using “contact us “ on this website.

Protection of personal information at hyperlink destination

Totsukawa-kanko-Hotel websites contains may link to other websites, and we are not responsible for the privacy practices on other sites.
We recommend that you examine the privacy policies of the other websites you visit.

Change in privacy policy

From time to time, Totsukawa-kanko-Hotel may make changes the purposes of information usage and the privacy policy.
In the event Totsukawa-kanko-Hotel makes such changes, Totsukawa-kanko-Hote will release them on this website. So please check here from time to time.